Shipping & Returns

Shipping

RIVKA only ships within the European Union, as well as in Switzerland and in Norway. If you would like products to be delivered to another country, please send an email to sarah@rivka.shoes and we’ll try to see what we can do.

Free shipping within the Benelux for all orders above 139 EUR. If the products are exchanged, the second delivery is also free of charge. If the products are exchanged again, the shipping costs must be paid by the buyer.

For the other countries, the following flat-rates apply:

  • FR, DE, UK: 8 EUR
  • AT, CZ, DK, FI, GR, HU, IE, IT, PL, PT, ES, SE: 14 EUR
  • BG, HR, CY, EE, LV, LT, MT, NO, RO, SK, SI, CH: 23 EUR

All orders are shipped with BPost. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

 

Returns

All products that have not been worn and are not damaged are fully exchangeable / reimbursable during a period of 14 days after the delivery of the order. The first return is free of charge in the Benelux. If the package is exchanged and then returned for a second time, the price of the latter must be paid by the buyer.

Outside the Benelux, all returns must be paid by the buyer.

To return an order, please send an email to sarah@rivka.shoes, explain the reason of the exchange and we will provide you with further returns instructions.

For more information on the shipping and returns, please check the terms and conditions of sale.